1. Who we are
LucidCog Limited is the controller of personal information covered by this policy. We are registered in England and Wales under company number 17443415. Our registered office is Office 15794, Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom.
2. Information we handle
We may handle the following limited categories of information:
- Information you send us, such as your name, email address and the contents of an enquiry.
- Basic technical information, such as IP address, browser type, requested pages and security events, processed when our hosting provider delivers and protects this website.
This website currently has no account registration, checkout, advertising trackers or analytics service. It does not intentionally collect payment details or special-category personal data.
3. Why we use information
We use personal information only where needed to:
- respond to enquiries and provide requested support;
- operate, secure and troubleshoot this website;
- meet legal obligations and protect our legal rights.
Our legal bases are our legitimate interests in operating a secure business website and responding to communications, steps requested before entering a contract, and compliance with legal obligations.
4. Sharing and international transfers
We do not sell personal information. We may share it with service providers that host, secure or support our website and communications, or with authorities where the law requires it. Our website is delivered through Cloudflare, which may process technical request data from infrastructure in different countries using appropriate transfer safeguards.
5. Retention and security
We keep enquiry records only for as long as needed to respond, manage the relationship, resolve disputes or meet legal obligations. Security logs may be retained for shorter operational periods. We use proportionate technical and organisational safeguards, but no method of transmission or storage is completely secure.
6. Your rights
Depending on where you live, you may have rights to access, correct, erase, restrict or object to the use of your information, and to receive a portable copy. You may also complain to the UK Information Commissioner's Office or your local data protection authority.
7. Cookies
We do not currently set non-essential cookies. Our hosting provider may use strictly necessary security technologies to protect and deliver the site. If we introduce analytics or other non-essential cookies, we will update this policy and request consent where required.
8. Contact us
For privacy questions or to exercise your rights, email [email protected]. We may ask for information needed to verify your identity before responding to a rights request.